Update Summary
Manage WeChat customer conversations directly in Channel Talk
Cc and Bcc customers with email
Recommended for: Channels that want to manage WeChat inquiries in one place
Release date: March 13, 2026
WeChat integration is now available. Once connected, you can view and respond to WeChat messages directly from Channel Talk.
Features like file sharing, workflows, and business hours work just as they do for other channels. You can connect multiple WeChat accounts, and the integration is free to use.
Learn more:
Path: [Channel Settings] → [Integrations] → [App Store] → [WeChat]
Replies can only be sent within 48 hours of the customer’s last message
Messages sent directly from the WeChat admin will not appear in the Channel Talk inbox
Release date: March 20, 2026
Recommended for: Channels that use emails to communicate with customers and want to add multiple people in the email thread.
How to Use:
When replying to a customer email in Channel Talk, there's a new button on the right hand corner with the recipient information.
Click that button and Cc and Bcc options will appear. Add people as needed to the email conversation!
With improvements to chat analytics and the launch of Custom Reports, Case Analytics will be discontinued.Please refer to the notice for alternative features and metric comparisons.End date: April 30, 2026
Following the January analytics update, the previous analytics UI (accessible via “View Previous Version”) will be retired.You can still download legacy data after the UI is removed.See the notice for details.End date: April 30, 2026
Coming soon April 3, 2026
You can now send SMS messages to customers during a call or immediately after it ends.This is useful when you need to share links or important information while speaking with a customer.
Released on February 9, 2026
Install the authentication app to verify whether a customer owns a phone number or email.You can send verification codes via SMS, Kakao AlimTalk, or email, and confirm ownership when the correct code is entered within the time limit.
Path: [Channel Settings] → [App Store] → [Authentication]
Released on February 26, 2026
You can permanently delete contacts hidden due to exceeding the Managed User (MU) limit.Useful when contacts exist but cannot be viewed or re-added. (Deletion is irreversible and requires permission.)
Released on March 10, 2026
ALF tasks can now interact with Google Sheets—supporting actions like adding, searching, updating, and deleting rows.This allows automatic data logging or responses based on sheet data.
Released on March 17, 2026
AI Writer now streams responses as they are generated.You can stop midway if needed, making it faster to refine responses.
Coming March 20, 2026
You can edit messages after sending them without deleting and resending.Edited messages will be marked as (edited) and are supported in both Team Chat and User Chat.
Note: Update the mobile SDK to ensure customers can see the “edited” label.
Coming March 21, 2026
You can set what customers hear while ALF is generating a response during calls.Options include hold music, typing sounds, uploaded audio, or AI-generated voice prompts.
Coming March 27, 2026
Messages are automatically translated based on your account language settings.You can view the original text anytime using [View Original].
Auto-translation is enabled by default
To turn it off:[Account Settings] → [Message Translation] → [Auto Translate]
Translation language:[Account Settings] → [Language]