Update Summary
Manage Amazon inquiries in Channel Talk
Share a single chat with other teams or external channels for collaborative handling
ALF Marketing proactively reaches out to customers
Recommended for: Channels selling on Amazon
Release date: July 24, 2026
New integrations let you handle buyer inquiries from Amazon directly in Channel Talk, without switching between seller portals. Manage everything from one inbox.
To install: Channel Settings > App Store > install the Amazon app.
Amazon: In addition to handling inquiries, ALF lets you look up orders, process cancellations, and confirm shipments, all within Channel Talk.
Recommended for: Platforms with marketplace vendors or partners, and channels that want visibility into chat progress after outsourcing to a BPO
Release date: 2026-08-21
You can now share a single chat with another team or external channel using Chat Sharing. Instead of inviting external agents into your team or channel, a separate but linked chat window is shared, so everyone sees the same conversation in real time. Response time and chat counts are tracked separately for each side and reflected in their own stats.
Cross-channel sharing: Hand off a chat from a platform to a brand vendor while keeping visibility into how it's handled.
Internal team transfer: Pass a chat from a first-line team to a specialist team without losing conversation context.
More details:
For cross-channel sharing, connect with the other channel first under Channel Settings > Integrations > Chat Sharing.
Each chat can be shared up to 5 times.
Chat Sharing is supported for Channel Talk chat as well as KakaoTalk and Naver TalkTalk. Support for other apps and email is coming soon.
Only team members on an Operator seat can send and receive shared chats.
Recommended for: Marketing managers who find campaign setup tedious
Release Date: 2026-08-25
ALF Marketing detects real-time behavioral signals (return visits, time on page, etc.) or conversation flow during a chat, and has an AI marketing agent reach out proactively to guide customers toward a goal through natural conversation. Unlike traditional CRM marketing that sends a fixed message to a list, it picks up on hesitation or uncertainty in the moment and carries the conversation forward based on a defined scenario.
More details:
Path: Customer > Marketing > ALF Marketing > + AI Campaign
Set triggers based on customer behavior during an ALF chat or web/app actions (e.g., adding to cart without purchasing).
Test the AI conversation directly in the preview before publishing.
Currently in closed beta. To apply, go to the AI Campaign settings tab.
Recommended for: Channels looking to refine their Rules setup
Release date: August 21, 2026
Rule Suggestions automatically analyzes your channel's Rules to find structural issues and recommend improvements. Instead of reviewing each rule manually, your team can let AI surface conflicts and duplicates first, reducing the time spent on rule maintenance.
Checks for rule changes on a roughly daily cycle and auto-generates new suggestions when changes are detected.
When a conflict is found (two rules giving contradictory instructions), AI presents two possible resolutions rather than picking one automatically.
Requires at least one rule to be configured.
Recommended for: Teams looking to streamline work with AI
Release date: Varies by feature
CoS has gotten smarter. Here's a roundup of recently added features.
Personalization: Set CoS to remember your communication style and work preferences, so you don't have to repeat the same instructions. Settings apply only to you and aren't shared with other team members.
Improved Search: Search has been upgraded from keyword-based to context-aware, making it faster to find the right messages in team chats and user chats.
Scheduled Reports: Schedule any analysis or report to run daily, on weekdays, or weekly, and CoS will run it automatically and send you the results.
For the latest CoS updates, check [Update Notes] at the bottom left of the [AI CoS] tab. Use-case guides are also available to help you get more out of CoS.
Recommended for: Channel owners who want to view financial and accounting data in Channel Works and analyze it with CoS
Released: 2026-07-31
Previously, checking bank transactions or card statements meant logging into each bank or card company's website separately. With Finance, you can connect your corporate accounts, cards, tax invoices, and cash receipts and manage everything in one place.
More details:
Path: Team > Finance > Settings
View income and expense summaries and trends based on connected account and card data.
Available to channel owners only.
Available on all plans, immediately after your application is approved.
Domains must now be at least 3 characters. Two-character domains conflict with language indicators (e.g., `ko`, `en`).
Action required: If your channel has a 2-character domain, update it in Channel Settings > Channel Profile > Domain before August 30. If no action is taken, your domain will automatically be doubled (e.g., `ab` → `abab`).
If you use a Cafe24 builder, guest (non-member) customer events will now be forwarded to Channel Talk, allowing you to extend campaigns to guests.
Existing campaigns will automatically include a membership status condition, so they'll continue sending to members only.
To send to guests as well, remove the membership status condition from your campaign.
New guest events now available: Add to cart, Payment completed, Order completed
To improve the experience for opted-in customers and increase marketing efficiency, daily per-customer send limits now apply.
In-app Channel Talk message popups: up to 10 per day
External messages (SMS, KakaoTalk ads, etc.): up to 1 per channel per day by default, adjustable up to 5 per channel in your marketing settings
Kakao AlimTalk (informational messages) is not affected by these limits.
Published: 2026-08-21
When creating a campaign with KakaoTalk or SMS, you can now select a trigger type. Choose Time-Based Sending to deliver messages at exactly the time you want. This is especially useful if you've been looking to send recurring texts or Kakao AlimTalk notifications on a set schedule.
Published: 2026-08-04
You can now view and restore previous versions of a Rule before making changes. Change history is saved automatically, so if you make a mistake while editing, you can safely roll back to any earlier version.
Published: 2026-07-31
Each team member can save their preferred tone and writing style so AI Writer reflects it in suggested replies. No more manually adjusting every draft — get responses that match your style from the start.
Published: 2026-07-30
When setting up a marketing message in Channel Talk, you can now display product images, names, and prices in a card format. Customers can click a product image to go directly to its product page.
Published: 2026-07-21
Version History: View and restore previous versions of a Notebook.
CoS Reference: CoS can reference dashboard data built in Notebook as a trusted source during analysis.
Single Value Cell: A new cell type that displays a single key metric in a large format.
Full-Screen View: Use the button in the top right to view Notebook in full screen.
Published: 2026-08-04
If your data lives in Snowflake, you can now connect it directly to Channel Talk without migrating it elsewhere. Query it through CoS in natural language or analyze it in Notebook.
Published: 2026-08-06
With the Security package, sensitive information in chat conversations can be masked from view. This reduces the risk of personal data exposure while keeping the context of each chat intact.
The following apps can now be connected to Channel Talk. See each app's guide for setup instructions.
Makeshop by GMO
Zendesk
FlexG