Target Audience: All Channel Talk users
On Saturday, April 25, 2026, starting at 3:00 PM (EST), we will be conducting a pre-scheduled upgrade of our main database (DB) to improve service stability and strengthen security. The maintenance is expected to take approximately 30 minutes.
This upgrade is a proactive measure in response to the end of support for the current AWS database version.
During this time, all Channel Talk services will be temporarily unavailable. Please review the details below and plan your operations accordingly. We appreciate your understanding, as this is a necessary step to provide a more stable service environment.
Date & Time: April 25, 2026 (Sat), 3:00 PM – 3:30 PM (EST, approx. 30 minutes)
Scope: All Channel Talk services
During the maintenance window, access to the Channel Talk admin will be unavailable, and a maintenance notice page will be displayed.Access will be automatically restored once the maintenance is complete.
During the maintenance window, customers will not be able to submit chat inquiries.
Inquiry Method | During Maintenance | After Maintenance |
|---|---|---|
Default Channel Talk Button (Web) | Button not displayed | Restored to normal |
Custom-built Button (Web) | Button visible but unresponsive when clicked | Restored to normal |
Channel Talk URL & Ongoing Chat Links (Web) | Maintenance notice page shown, inquiries unavailable | Restored to normal |
Mobile SDK (In-app Channel Talk button) | Button not displayed | Restored to normal |
For inquiries received via KakaoTalk , Naver TalkTalk, LINE, Instagram DMs, WeChat, and email, the following impacts will apply:
User Type | During Maintenance | After Maintenance |
|---|---|---|
Channel Talk Admins & Agents | Unable to access the inbox | - Messages can be received - Messages sent by customers during maintenance will appear in the inbox |
Channel Talk Customers (End Users) | - Messages can still be sent via external messengers- Automation features (e.g., Workflows, ALF) will not operate | - Inquiries can be handled normally - Automation features (e.g., Workflows, ALF) will operate as expected (see note below for details) |
Note:
Messages sent by customers during the maintenance window will be created in the inbox after the maintenance is complete. Due to the internal DB message processing system, the timestamp shown in the inbox may differ from the actual time the message was sent.
The following impacts apply regardless of whether a physical phone (SIP integration) is used:
User Type | During Maintenance | After Maintenance |
|---|---|---|
Channel Talk Admins & Agents | Unable to receive calls | Normal call reception |
Channel Talk Customers (End Users) | Call will automatically disconnect after a maintenance message | Calls can be made normally |
Note:
Calls made by customers during the maintenance window will not be recorded in the inbox after maintenance.
If you are using a linked representative phone number, any custom maintenance 안내 message or temporary disconnection must be requested directly through your telecom provider.
Channel Talk does not support call forwarding to another number.
Service | During Maintenance | After Maintenance |
|---|---|---|
Documents | Published website spaces will be inaccessible (500 error page displayed) | Restored to normal |
Workflows / ALF / Marketing | Functionality suspended | Restored to normal (see details below) |
Open API | API calls unavailable | Restored to normal |
Workflows that were in progress before maintenance will not automatically resume from where they stopped.
Chatbot triggers: Customers must click “Start New Inquiry” and begin again from the start.
Other triggers: Any workflows interrupted during maintenance will not proceed further.
If maintenance begins while a response is being generated, the response may not be completed after maintenance ends.
[Campaigns]
Events that occur during the maintenance window will not be processed, and related messages will not be sent (no charges applied).
Marketing messages will resume normally for new events that occur after maintenance, once conditions are met.
[One-time Messages]
Scheduled messages during the maintenance window will not be sent (no charges applied).
Messages will not be automatically resent after maintenance. If needed, agents must resend them manually.
You can check the maintenance progress in real time on the Channel Talk status page (status.channel.io). An update will be posted on the same page once the maintenance is complete.
If you have any questions regarding this notice, please feel free to contact the Channel Team at any time.
Thank you,
The Channel Talk Team