About the Raffle
Why is the lottery block displayed at the bottom of the product page?
Please refer to this Help page.
Can I run another lottery for the same product after a campaign ends?
No, this is not possible. Only one lottery can be created per product.Can I run a lottery for a specific variant only?
Yes, this is possible. In this case, please select only the desired variant under Target Product on the campaign creation page.Can I accept lottery entries for multiple variants in a single campaign?
Due to the app specifications, each product variant is treated as a separate lottery. Therefore, it is not possible to accept lottery entries for multiple variants within a single campaign. Please create a separate campaign for each variant.Can I filter or search applicants?
Yes, you can filter applicants using the search box on the campaign details page. Currently, you can filter using the following criteria: - Name (partial match with 2 or more characters) - Email address (exact match) - Application number (exact match)Can I customize the lottery conditions to prioritize specific applicants?
We’re sorry, but Raffle 315 does not support customizing lottery conditions. Currently, winners can only be selected either randomly or manually.Can I change the number of winners after creating a campaign?
Yes, you can change the number of winners after the lottery entry period has ended. Please note that you cannot change the number of winners while the lottery entry period is still open.Can I export the list of winners and non-winners?
Yes, you can export the campaign entry data from “Campaign Management” > “CSV Download.” 👉 For more details, please refer to the following page.Can I delete a campaign after creating it?
You can delete a campaign only when its status is “Upcoming” or “Active”. Please note that campaigns with the status “Ended” cannot be deleted. If the Delete button is grayed out and cannot be clicked, the campaign's status may be "Ended." To delete a campaign, please make sure its status is "Upcoming" or "Active."Why can customers purchase lottery products as regular products?
Due to Shopify’s limitations, the app hides the “Add to cart” button to prevent purchases. However, depending on the theme or browser tools, customers may still be able to purchase. To prevent this, we recommend: - Remove the “Add to cart” button using a dedicated product template (See: Help page) - Remove the product from the shipping profile during the lottery period and add it back after it endsCan I accept lottery entries for a specific product during a set period?
Yes, this is possible. On the campaign creation page, you can set the target product and the entry period for the lottery.The raffle entry block does not appear even after enabling the app
If the product page has been customized, or depending on your theme, the raffle entry block may not render correctly. It might appear at the very bottom of the page, or it may seem hidden on the screen. To resolve this issue, please check the following help pageProvisional winners are not finalized even after running the raffle.
All entrants may be included in the exclusion list. Cause --- When checking the option "Exclude winners from future raffles for a specific period" during the "Finalize Provisional Winners" process, those winners will be excluded from future raffles for the set period (exclusion list). Entrants within the exclusion period will not be selected even if you run a raffle. Therefore, if all entries are from excluded users, the raffle will run, but no winners will be selected. How to Check and ResolveCan I limit participation in the raffle to paid members (customers who have completed a subscription payment)?
No. This is not currently possible because there is no feature to control participation requirements. Raffle315 does not currently provide a feature to set or control participation requirements. Therefore, you cannot limit participation to customers who meet specific conditions, such as paid members (customers who have completed a payment through a subscription app).Can I limit the quantity that each winner can purchase in a raffle (the number of items each person can purchase)?
Currently, there is no feature to limit the quantity that each Winner can purchase. Raffle315 allows each participant to purchase up to one product. There is no feature to set the purchase limit for each winner, such as “up to 1 item” or “up to 2 items.” As an alternative, you can use an app that allows you to create bundle products, create a bundle containing multiple units of the same product, and make that bundle the raffle item. However, in this case, the winner can purchase only the “bundleCan I run another raffle after the campaign has ended to select winners from unsuccessful entries or unpaid (expired) entries?
No. Once you end the campaign (finalize the unsuccessful entries), you cannot run another raffle. If you want to select additional winners from unsuccessful entries or unpaid entries whose Payment Deadline has expired, do not end the campaign. Instead, repeat the winner selection process. This applies to customers whose status is “Pending Drawing”. If you want to run another raffle for a campaign that has already ended, create a new campaign. Please refer to this Help page.