Category
For Buyers
FAQs about shipping for buyers.
Does an item come with all accessories?
If the item has any required accessories, we will carefully check to make sure that all accessories are included in the package at the time of authentication. If any accessories are found to be missing, we will confirm with you to see if you want to continue with your order before shipping the item to you. Please note that novelties (stickers, etc.) are not considered required accessories. For more information, please check our guidelines: - Sneaker Guidelines - Streetwear Guidelines - Wallets,About our shipment locations
Regarding shipment of items from SNKRDUNK, while our main center of operation is in Japan, please note that we have authentication centers in both Japan and in Singapore. For this reason, your item may be sent from either Japan or Singapore. Should the seller in the transaction be based in Japan, your item will be sent directly to our authentication center in Japan, but if the seller is based elsewhere, your item will be sent to the center in Singapore before being shipped to yourself. Please noCan you send separate orders together?
In case of buying multiple items separately (i.e. without adding them to the cart), we are not able to pack multiple single orders together for logistics reasons. Although we cannot ship separate single orders together, if you add multiple items to your cart and purchase them at once, rest assured that we will combine the items included in a single cart purchase in as few shipments as possible based on the order in which they passed authentication. Adding items to your cart will also lower shippCan I pick up the item I bought at the Singapore store?
It is not possible to pick up an item bought on the SNKRDUNK app directly at the SNKRDUNK physical store. This is because the SNKRDUNK app and the SNKRDUNK physical store in Singapore have different service systems. Buying an item on the SNKRDUNK app means that you were matched to an individual seller that listed that specific item on the app, meaning that the item will need to go through the authentication process before being shipped to your registered address on the SNKRDUNK app. On the otherI received my item but the status is still “In progress”
After your item has been delivered, the transaction will be automatically marked as “completed” within a few days. Please rest assured that no further action is required from your end. However, if your transaction is not automatically marked as “completed” several days after delivery, please contact us via the relevant transaction chat.How do I change my delivery address?
To prevent unauthorized use, we are unable to accept address changes once on order has been placed. If you want to ship to a different address on the next purchase, please refer to "How to change my registered address?" and change your registered address from My Page. *If the delivery cannot be made and the package is returned to our office, you will be charged for re-shipping the item, and it will take additional time to deliver. Please make sure to register an address where you can be sure toHow do I specify my preferred delivery date and time?
SNKRDUNK does not offer the option to specify a delivery date and time. Please contact Fedex (or Ninja Van for domestic deliveries inside Singapore) directly if you wish to request a specific date and time for delivery. Please check the transaction chat for the tracking number, which will be included in the shipping notification when the item is shipped out from our Authentication Center. If the delivery cannot be completed and the package is returned to our office, you will be charged for re-shWhat should I do if I am not available to receive the delivery?
If a package is unclaimed after a period of time, it will be returned to our office. The customer will be responsible for shipping fees for the second shipment and beyond. Please note that when we resend the item, the customer would need to pay the shipping fee upon delivery. If you have any problems receiving your package, please contact Fedex (or Ninja Van for domestic shipments within Singapore). Please check the transaction chat for the tracking number, which will be included in the shippingCan you provide me with the invoice?
For international shipments, we issue digital commercial invoices when shipping the item. Please rest assured that we generally do not ask our customers to handle this matter. In the unlikely event that you are contacted by customs, please follow the instructions of customs and submit the necessary documents. If you are notified by customs about an incomplete or missing commercial invoice, please contact us through the relevant transaction chat.What price do I declare to customs?
If customs ask you to declare the price of your item, please provide the purchase price of the item. You can check the purchase price of your item by following the steps below. 1. Log in > "Account" 2. “In Progress” > Select the relevant item 3. The purchase price is displayed at "Total” In addition, please follow the instructions from your local customs office and provide the necessary documents.Is delivery to military bases possible?
We can deliver items to U.S. military bases. If you want to ship it to a U.S. military base, please note the following when registering. - Country: Please make sure the registered country is the country where the base is located. - Address: You must enter the building number (building or house number) and room number of the base If your registered address is different from the above, we are not able to make shipping arrangements. Please confirm your address before making a purchase by followingI did not receive my package
Please note this guide is for items shipped with FedEx. For customers residing in the USA and Canada: FedEx delivers all items under 500 USD to the USA and Canada in a matter where the package is left in front of the door (i.e. “safe drop”). When we ship an item, we will always provide you with a tracking number. We ask that you check the shipping status of your package as soon as possible after it is shipped and pick up the package as soon as delivery is completed. IMPORTANT Please note SNKRDUN