Applies to: Channels currently using a paid Channel Talk plan
On Friday, October 16, 2026, we’re launching the Channel Works AI Edition, a new way to work with AI.
Your current paid plan and pricing will remain exactly the same.
This update simply introduces a new option for customers who want to take advantage of our latest AI capabilities.
After October 16, you can continue using your current plan without any changes, or switch to the Channel Works AI Edition whenever you’re ready.
With the new edition, AI takes on more of your business’s core work, from analysis to execution.
AI CoS for Work: Uncover insights and recommend strategies
AI Marketing: Proactively engage customers who are most likely to purchase
Read on to learn more about the new features and what’s changing with the Channel Works AI Edition.
Impact | |
|---|---|
Paid channels already using Channel Talk | Your current plan and pricing will remain unchanged. Nothing about your pricing or payment information will change on October 16. You can switch to the new edition yourself whenever you’re ready. |
Channels subscribing for the first time after October 16, 2026 | New subscribers will start with the Channel Works AI Edition and its new pricing structure. |
Our newest AI capabilities will be available through the Channel Works AI Edition.
From analyzing data to handling phone calls and driving conversions, AI can take on more of your business operations.
◼︎ AI CoS for Work
Your AI Chief of Staff, Turning Hidden Insights Into Revenue
CoS analyzes customer conversations and data to uncover missed revenue opportunities and areas for improvement, then recommends strategies and next steps. From creating charts and reports to helping configure your Channel and optimize ALF, CoS helps turn insights into real operational improvements and business results. [Learn more about CoS]
◼︎ ALF Marketing
Engage Customers at the Moment They’re Most Likely to Buy
ALF Marketing reads customer behavior and conversation context to proactively start a natural conversation when customers are considering a purchase. It guides customers toward actions aligned with your business goals, such as signing up, adding items to their cart, getting product recommendations, or sharing their contact information, turning conversations into conversions.
◼︎ AI Support That Resolves an Average of 80% of Customer Inquiries, Now Available on Every Plan
ALF resolves an average of 80% of actual customer inquiries. (Average across Channels launched in 2026.)
Customers get answers without waiting, while your support team can focus on issues that require human judgment. Previously available only on the Growth plan and above, Customer ALF is now available starting with the Free plan.
No matter the size of your team, you can start using AI-powered customer support today.
◼︎ Clearer Budgeting Based on Spend, Not Usage Counts
There’s no need to predict how many ALF sessions, workflow executions, or marketing interactions you’ll use or manage separate contracts for each. Each plan includes service credits, and when you need more, you can purchase exactly the amount you need as a prepaid add-on. Less complicated math, more visibility into how much your team is spending.
◼︎ Flexible Service Credits That Give You More Freedom
You no longer need to manage separate usage limits for every feature. If features are part of the same service, they draw from the same credit balance based on what you use, whether that’s MU (Managed Users), ALF, workflows, or other capabilities.
This simplifies contract and cost management while giving your team more flexibility in how you use AI and other features.
AI CoS for Work and ALF Marketing are moving out of beta and officially launching.
You can continue using the current beta features as-is through October 15, 2026. Starting October 16, you can continue using them as part of the Channel Works AI Edition.
You can see the full pricing details for each Channel Works AI Edition plan on our pricing page.
▶ Learn more about Channel Works AI Edition
Your current plan and pricing will remain unchanged.
Take some time to explore the features and benefits of the Channel Works AI Edition, then switch whenever you’re ready.
We’re preparing a simple transition process to make switching easy. Starting October 16, you’ll be able to see the specific requirements and switching process in your Channel Talk subscription and billing settings.
If you have any questions about the Channel Works AI Edition, please feel free to reach out to us anytime.
▶ View frequently asked questions▶ Contact the Channel Talk team directly if you have any questions