Target Audience: All Channel Talk channels
As the chat analytics features provided under the Operation menu continue to be enhanced, the menu name will be changed to “Analytics” to make its purpose more intuitive.
In addition, the locations of the Chat Goals and Chat Tags menus, which were previously under Operation, will be updated.
Please refer to the details below.
After 6:00 AM EST on Thursday, January 29, 2026
Changes to Operation submenu structure and names
Before: Operation → Chat Statistics → By ChatAfter: Analytics → Chats
Before: Operation → Chat Statistics → By CaseAfter: Analytics → Cases
Changes to the location of Chat Goals and Chat Tags
Before: Operation → Chat Goals / Chat Tags
After: Channel Settings → Chats → Chat Goals / Chat Tags