Notice History

[Important Notice] ALF v2 Update Preview

2025.10.27

[Important Notice] End of ALF Support for Early Stage Plan

2025.10.27

[Notice] End of Support for Channel Talk PC App on Mac OS 10.15 and Earlier

2025-09-05

[Notice] Correction of Marketing Statistics Data

Impacted Channels: - Channels that ran marketing campaigns (one-time messages or campaigns) between May 15–29, 2025 - Channels that ran campaigns between May 29–July 17, 2025 - Channels that ran campaigns between July 18–September 4, 2025 Hello, this is the Channel Team. We would like to inform you that a statistical error was identified in marketing data sent between May 15 and September 4, 2025, and a correction of the affected data is scheduled. - Please note that this error did not affect ac

[Notice] Launch of Macro Favorites and Removal of "Frequently Used" Option

2025-09-04

[Notice] Mobile SDK Minimum Version Requirement Update

2025-04-22

[Notice] Policy Update on Saving Customer Profile Information

2025-06-27

[Notice] Update on Email Reply Handling for Follow-up Notifications

2025-07-03

[Notice] Request to Update Permissions for Using the Shopify Hub 'Change Delivery Address' Feature

2025-06-24

[Notice] Changes to Inbox Permissions for Opening New Chats

- Target: Channels using inbox permissions where chats are assigned to agents or followers. - How to Check Permissions:Go to [⚙️ Channel Settings] → [Teammates] → [Role], then select the relevant role to view its inbox permissions. We would like to inform you in advance of an upcoming change: opening new chats will no longer be restricted when the inbox permission is assigned to an agent or follower. - Change Date: Friday, April 11, 2025 - Changes for chats assigned to agents or followers Before

[Notice] Change to How Messages Are Handled for Closed Email Chats

2025-04-11

[Notice] Channel Talk Server Management System Migration

2025-08-20

[Notice] Update on Channel Talk Documents Feature Domain

2025-08-18

[Notice] Scheduled Downtime for Workflow Editing and Creation

2025-06-25

[Notice] Issue with Email Inquiries Not Appearing in Inbox Outside Business Hours

2025-05-22

[Notice] Info-Talk Delivery Impact Due to Kakao DB Server Replacement

2025-05-12

[Advance Notice] Changes to Inbox Permissions for Opening New Chats

2025.04.03

[Notice] Request to Update Permissions for Using the Shopify Hub Order Cancellation Feature

2025.03.31

[Advance Notice] End of Support for the Latest Channel Talk Update on Certain iOS Versions

2024.11.12

[Advance Notice] Scheduled Maintenance for Channel Talk Database Upgrade

✔️ Impacted Users: All Channel Talk users To enhance service stability and efficiency, we will be upgrading our internal database version. Below are the details of the scheduled maintenance. Maintenance Schedule - Date: Saturday, February 22, 2025 EST / Sunday, February 23, 2025 KST - Time: Starting at 2:00PM EST/ 4:00AM KST - Duration: Approximately 1 hour Service Impact During the maintenance period, some services may experience intermittent instability. If you encounter any issues using the se

Request for Channel Talk Mobile App Update to Access Sensitive Customer Information

✔️ For Channels Using the Sensitive Information Masking Feature We want to inform you that the current version of the Channel Talk mobile app does not support viewing masked sensitive customer information (marked with asterisks, "*"). To access this feature, please update your Channel Talk mobile app. On PC, sensitive customer information can be accessed regardless of the app version. Operating System Supported Version for Viewing Sensitive Information Android Android 9.14.0 or later iOS iOS 9.15

[Advance Notice] Server Egress IP Addition and Termination of Non-HTTPS Protocol Support for Webhooks/Snippets

2024.10.11

Webhooks Transmission Issue Update

2024.11.21

[Advance Notice] Manager Activity Log Format Change

2024.10.11

[Advance Notice] End of Support for Channel Talk PC App on Certain Windows and macOS Versions

October 17, 2024

Official Launch of AI Agent ALF!(2024.11.01)

Hello, this is the Channel Team! In 2024, the AI features have been the most exciting and widely discussed additions to Channel Talk, thanks to your support and feedback. With your continued interest and contributions, ALF—the AI Agent—has made remarkable progress and achieved significant milestones. We are now excited to share the news that, following a free beta period, the AI Agent ALF will officially launch as a full-fledged service. - Official Launch Date: November 1st, 2024 ALF’s Achieveme