Target: Channels using Shopify Hub and the order cancellation feature
If your channel uses the Shopify Hub and the order cancellation command, please review the changes and complete the necessary updates by Thursday, March 27th.
Effective Date: March 27th, 2025 (Completed)
Change: To allow customers to cancel orders via command, you need to update Channel.io app permissions on the Shopify admin page.
Impact if Not Updated: You will not be able to use the Shopify order cancellation feature.
Go to Shopify Admin Page
Navigate to Settings → Apps and sales channels
Click Channel.io and grant additional permissions.
4. Click [Open app] in the top right corner.
5. Check if Locations is available under Update date access, then click [Update].
(If you don’t see a notification like the one below, skip to step 6.)
6. Make sure the permission is set to View order data and that Locations has been added within the permissions.
If you have any further questions, feel free to reach out via Channel Talk. Thank you!