Category
Live Chat
Effective communication with customers is key to growing your business. Discover how to connect with them using Channel Talk
What is Inbox?
The Channel Talk Inbox is designed to allow both small businesses with limited customer inquiries, as well as large companies, to efficiently manage customer interactions. Discover the features of the user-friendly and powerful Channel Talk Inbox.
Inbox User Interface
Explore the characteristics of Channel Talk's chat interface, which enables you to identify who is the assignee and the status of the ongoing chat.
Chat History Search
The Channel Talk chat history search feature allows for quick and easy retrieval of previous conversations. Additionally, it enables the use of bulk actions, such as applying a status to multiple conversations, for the searched interactions.
Follow-up Notifications
By enabling follow-up notifications, customer interactions can be resumed via text message or email even if the customer leaves the website in the middle of the conversation.
Multi-channel Settings
Manage your ongoing conversations in one place, even if you're engaged in multiple channels.
Chat Profile
Store essential information as profile values for chats, making it easy to manage and utilize. The saved data can be used in various ways, such as filtering conditions, personalization variables, and chat satisfaction surveys.