AI CoS (Chief of Staff) is Channel Talk's AI assistant that helps team members with their work. Ask CoS questions in a conversational way, and it automatically analyzes the data connected to Channel Talk, then surfaces important changes and insights.
The business AI Agent "Team ALF" has been upgraded into a new product, AI CoS. As a result, the existing Team ALF feature will be discontinued after June 29. You can continue using it by replacing the existing @ALF mention with the @CoS mention. AI Writer and web search / document search will remain available.
AI CoS offers the following key features:
Natural language–based: Ask in a conversational format, and CoS retrieves data and analyzes root causes.
Integrated data analysis: CoS consolidates and analyzes data scattered across multiple channels, such as customer chats, orders, and payments.
Action integration (coming soon): CoS goes beyond analysis and turns the insights it finds into actionable steps.
Automated operations (coming soon): CoS detects changes in key metrics, automatically generates reports, and notifies you.
CoS gathers scattered business data (orders, payments, customer chats, and more) in one place, analyzes it, and turns the insights into reports. You don't need complex data analysis tools or a dedicated specialist—just ask CoS in a conversational way, and you'll get the information you need right away.
You can run analysis based on the chat data accumulated in Channel Talk, or connect external data sources. Support for managing your analyses on a regular basis through the Notebook feature is coming soon. (→ Go to the Notebook guide)
Chat data analysis: Analyze your chat status and productivity metrics based on the chat data accumulated in Channel Talk. Examples: "How many chats were handled per day last week?" "How many inquiries did VIP customers send over the past 3 months?"
External data analysis: Connect external data sources, and CoS automatically analyzes the cause when key metrics like revenue or conversion rate spike or drop. For requests like "Show me this month's revenue" or "Show me the order trend as a chart," CoS responds with tables and charts.
[Features coming soon]
Customer behavior analysis: Through App Store integrations, CoS identifies customers who didn't convert, high-value customers likely to buy again, and more—then suggests what actions to take. Examples: "How many customers added items to their cart but didn't check out in the past month?" "How many customers bought once but never bought again?"
Automatic report generation: When analysis is complete, CoS automatically writes an insight report. When a new insight is generated, CoS notifies you.
Ask CoS anything in natural language, and you can find the information you need right away—no separate menu navigation or searching required. CoS finds information based on web search and documents uploaded to Documents, supporting a wide range of work situations from simple tasks to complex research. You can also ask CoS directly whenever you want to know about new Channel Talk features or how to use them.
You can use AI CoS in three ways: ① the AI CoS tab, ② the side panel, and ③ the CoS mention.
Click the AI CoS icon at the top of the Channel Talk desk to ask CoS questions and get answers.
AI CoS menu layout
Search bar: Type your question in the search bar to ask CoS directly.
Permission settings: Set whether changes are applied after a team member reviews them, or applied automatically.
Apply after review: Tasks and changes are applied only after a team member approves them.
Apply automatically: Tasks and changes are applied automatically, without separate approval from a team member.
New conversation: Click the [+ New conversation] button to start a new conversation with CoS.
Data sources: Connect external data and data sources to run data analysis with CoS.
App Store (coming soon): Depending on the apps you install from the App Store, you can use CoS to edit schedules and documents, analyze revenue, and more.
Ask CoS directly through the side view from the Team Chat or Inbox screen on the Channel Talk desk. The side panel lets you check insights without interrupting your workflow. Anything you search in the side view can also be found again in the CoS menu.
Open the CoS side panel
Click the AI CoS icon in the top right: Click the AI CoS icon in the top right of the Team Chat or Inbox screen to open the chat window.
Use the keyboard shortcut: Press Alt/Option (⌥) + L to open AI CoS in the side view.
CoS side view layout
Conversation history: Click the conversation history in the top left of the side panel to view your past conversations.
Expand to the CoS tab: Click the expand (arrow) icon in the top right of the side panel to move to the CoS tab and start a conversation.
Start a new conversation: Click the speech bubble icon in the top right of the side panel to start a new conversation.
Call CoS directly in a Team Chat or Inbox conversation to ask questions or request analysis. You'll get answers or analysis results that fit the context of the conversation.
Calling CoS from the Inbox
If you need help during a chat, call @CoS and ask your question.
When you call CoS, it only works in the Internal Note of a user chat.
When you call @CoS in the Internal Note, the reply is left in the Internal Note. (It isn't visible to the customer.)
Hover over the message and click "Paste into the customer reply field" to bring CoS's reply into the customer reply window and use it. Example: Requesting a suitable reply
You can also call CoS to quickly generate replies. However, to get accurate answers about a specific service, you need to register knowledge information in advance.
@CoS Tell me how much the return fee is
@CoS Tell me the internal process for handling a cancellation request
Calling CoS from Team Chat
When you need a thread summary, meeting notes, a translation, or similar help during Team Chat, call @CoS for support.
When called, CoS only works in public rooms within Team Chat. It doesn't work in private rooms, your personal room, or DM rooms.
When you call @CoS in Team Chat, the reply is left in that thread. Example: Requesting a thread summary
When a thread has many comments, it can be hard to grasp at a glance. Simply request a summary, and you can quickly catch the key points.
@CoS Give me a brief summary of the key points in this thread
Today's CoS is already a reliable partner, but it's set to grow into something even smarter and more proactive. Here's a sneak peek at what's coming first.
❶ A CoS that proactively suggests ALF improvements and makes them for you CoS analyzes your chat data and proactively suggests what to refine so ALF can respond more accurately. You don't have to wonder what needs fixing—CoS points out the improvement areas for you.
❷ CoS sets up tasks for you, too Beyond ALF rules and knowledge, CoS now helps with task design. Describe the chat flow you need in natural language, and CoS builds the matching task for you. You'll soon be able to finish ALF setup—which used to feel complex—in a single conversation.
❸ Leave channel settings to CoS No more staring at the settings screen wondering what to click. You'll be able to call CoS right inside your channel settings and handle the changes you want through conversation. And of course, the final changes always go through the Manager's review, so you can rest easy.
❹ The data CoS finds becomes an asset for your whole team You'll be able to save the results CoS analyzes to a Notebook and view and use them together with your teammates. Upload the data you have, and CoS can analyze it directly. Look forward to the moment when insights you used to view alone become your team's shared language.
❺ A CoS that analyzes your integrated app data, too If you have App Store apps integrated with your channel—like Cafe24 or Naver Smart Store—analysis using those apps' data will become possible. View your scattered data in one place and gain richer, more dimensional insights.
CoS keeps evolving alongside your feedback. Feel free to share any thoughts that come up as you use it. We'll keep growing CoS based on the feedback you send.