Category
Analytics
The Operation add-on streamlines processes by automating repetitive tasks and offers valuable insights for business growth through chat analysis.
Chats
This guide is designed to help you understand the Consultation Analytics features in Channel Talk.
Custom Report
4 articles
Analytics (by case)
Analytics (by case) captures every detail — even when a chat ends and restarts, or when a Chat Tag is added. Don’t miss even the smallest changes within a conversation!
Download Analytics Data (by case)
Want a more detailed view of how each conversation flows? You can export Case-level data — including when chats were reopened and how tags changed — and analyze it on your own.
Operator
You can assign operator seats to team members who will be handling chats & calls.