Category
SaaS Edition
[SaaS Edition] How Subscription Works
Choose a paid plan that fits your business size — flexible pricing designed to grow with you.![[SaaS Edition] How Subscription Works](https://cf.channel.io/thumb/825x432,cover,webp/document/spaces/6/usermedia/662b0ec2246c71c1b8fa)
[SaaS Edition] Manage Subscription
If you are subscribed to a paid plan, you can change your subscription details, such as the renewal date or cycle and usage limits, from the [Billing] - [Subscription] section. Please routinely check your usage and manage your costs via the current usage dashboard.![[SaaS Edition] Manage Subscription](https://cf.channel.io/thumb/825x432,cover,webp/document/spaces/6/usermedia/662b0ecf76f526cb2882)
[SaaS Edition] Prepaid Usage
Estimate your monthly usage of MUs, seats, and add-ons and purchase them in advance. Save up to 25% when you pre-pay for your usage with an annual subscription and get about 3 months for free.![[SaaS Edition] Prepaid Usage](https://cf.channel.io/thumb/825x432,cover,webp/document/spaces/6/usermedia/662b0ec9ea386226ee83)
[SaaS Edition] External Post Log
You can review the outbound message history via SMS/LMS, emails, and Kakao Info-talk from Follow-up notifications and marketing. Review Post Log 1. Filter by date: see the sending log by month 2. Filter by condition: - All: all sends made to Channel Talk in the current month - Marketing - Campaign: the sending log by a specific campaign - Marketing - One-time: the sending log by a specific one-time message - Number of sends: the total number of sends that meet the filtering criteria and the cost![[SaaS Edition] External Post Log](https://cf.channel.io/thumb/825x432,cover,webp/document/spaces/6/usermedia/662b0eef6bdd7b902fc8)
[SaaS Edition] Plan Change
Channel Talk's subscription contains the payment for the plan and the usage. This guide explains the process when you change your plan from one to another (Early Stage, Growth, Enterprise). Upgrade Your Plan When Does This Happen? - Changing to a higher plan (e.g. from Early stage to Growth) - Changing your plan subscription from monthly to a yearly payment - Changing from a free plan to a paid plan Payment Process for Upgrade - Changing to a higher plan: 1. First, the amount for the remaining p![[SaaS Edition] Plan Change](https://cf.channel.io/thumb/825x432,cover,webp/document/spaces/6/usermedia/662b0ef1d7788f03a835)
[SaaS Edition] Payment Information
Channel Talk accepts payment in three ways: 1) Credit card 2) Balance by deposit 3) Credit by Channel Talk Payment deduction order is by Channel Talk Credit → Balance → Credit Card Credit Card Pay your subscription with the credit card registered to the channel. The payment gateway companies are: - Payment in Korea: Nicepay - International payment: Stripe - Shopify: All channels integrated with Shopify need to use the payment methods registered with Shopify admin Register Your Payment Card 1. Pl![[SaaS Edition] Payment Information](https://cf.channel.io/thumb/825x432,cover,webp/document/spaces/6/usermedia/662b0eab819166c52ac8)
[SaaS Edition] Refund Policy
Please read Channel Talk's refund policy carefully. For a full refund, please contact the Channel Team within 7 days of your subscription. Partial refunds will be credited to your deposit for the remaining days of the plan, and additional usage is non-refundable.![[SaaS Edition] Refund Policy](https://cf.channel.io/thumb/825x432,cover,webp/document/spaces/6/usermedia/662b0efca8a42b4093d9)