Quality Guidelines
SNKRDUNK has established quality guidelines for different item categories to ensure that our customers can list and purchase items with confidence.
For details, please refer to the following:
Trading Cards Quality Guideline
Quality Guidelines for Used Trading Cards
If you have any concerns about the condition of an item before listing it for sale, please contact us via the e-mail address below with pictures of the concerned area of the item:
During authentication, if we find that the item does not meet our guideline standards for any of the categories, we will confirm with the buyer to see whether or not the transaction can continue and will respond accordingly. If the condition of the item clearly does not meet our guideline standards, the transaction will be canceled immediately and the item will be returned to the seller. Normally, SNKRDUNK will cover the return shipping costs for canceled transactions, however, if the item clearly does not meet our guideline standards, the seller will be charged for the return shipping cost. Please understand this in advance.
Also, please refer to the Guidelines for listing items for sale for information on the return shipping cost for cancellations that are not related to the item's quality.
During authentication, if we find that the item does not meet our guideline standards for any of the categories, we will contact the buyer via the transaction chat message.
In such cases, we will confirm with the buyer to see whether or not the transaction can be continued, and will respond according to the buyer's request.
*If the customer does not reply to our inquiry by the indicated deadline, the transaction may be canceled (or continued) depending on the item's condition.
*We do not provide condition reports to customers during authentication and inspection if the condition of the item meets our guideline standards.
In the unlikely event that a delivered item is found to be defaced or damaged and not meeting our guideline standards, we will offer a "full refund (compensation)".
If you wish to receive a full refund, please check "Can I return or exchange an item? ".
Please understand that we are unable to accept requests for a full refund for items that meet any of the following conditions.
If it has been deemed to meet our guideline standards
If the condition of the delivery slip, receipt, etc. is different to the one shown in the listing pictures
*Since the delivery slip or receipts are not originally considered accessories, we will inspect the item, only confirming if they are present or not