Custom Emoji lets you create and use your team's own emojis in the team messenger. Once added, all team members can choose them when leaving reactions in conversations. Create emojis that reflect your team's expressions, inside jokes, or brand identity.
Who is this for?
Teams who want to express their own style or humor through custom reactions
Teams who want to save frequently used reactions as dedicated custom emojis
Teams who want to use their brand logo or characters as reactions
Go to the Custom Emoji settings tab in Channel Settings.
Path: Channel Settings → General Settings → Custom Emoji
Click the [+ Add emoji] button in the top right, then upload an image file and enter an emoji name.
❶ Image files must be PNG, JPG, or GIF and under 1 MB.
❷ Emoji names must be 2–50 characters using lowercase letters, numbers, and hyphens.
Registered emojis can be used in the team messenger in the following ways:
Add reaction icon: Hover over a message and click the [Add reaction] icon, then search for the emoji under the [Custom] tab.
In the customer messenger (inbox), custom emojis can only be used in internal conversations. They cannot be used in messages sent to customers.
You can register up to 500 custom emojis.
Searching by colon syntax (e.g., :emoji:) is not yet supported and will be available in a future update.
Deletion permissions: Owners can delete any emoji. Other roles can only delete emojis they created themselves.