User Guide

The IP Address Restriction is a security feature available as an add-on with the Enterprise Plan. To enable it, you will need to purchase the Security Package separately in advance.

With IP Address Restriction enabled, only users accessing the channel from permitted IP addresses will be allowed in. This helps block unauthorized access and improves security by limiting access to trusted networks.

  • You can register up to 50 IP addresses

  • Supports both single IPv4 and CIDR notation

  • You can set permitted IP addresses by channel and by role

  • The feature can be turned on/off with a toggle

  • It applies to all users in the channel, regardless of ownership

  • If a user tries to access the channel from a non-permitted IP, access will be immediately blocked, so please use with caution

When the feature is turned on, IP validation happens in two steps:

  1. Allowed IP Addresses for Channel

  2. Allowed IP Addresses by Role

  • If no IP is registered at the channel level, the channel check is skipped

  • Users must pass both checks to access the channel

⚠ You will see a warning icon if a role-based permitted IP is not included in the channel-level permitted IP list.To fix this, please make sure that each role-based IP falls within the range of the channel-level IPs.

You can add IPs using either single IPv4 or CIDR format(→ Learn more about CIDR)

  • While IP Address Restriction is enabled, at least one allowed IP address must be registered

I can’t access the channel because the IP Address Restriction was set incorrectly

If no one can access the channel due to incorrect settings, please contact Channel Team for assistance.

Does IP Address Restriction also apply to the Channel mobile app?

Yes, and on mobile devices, using a VPN may be required depending on your network environment.

Does IP Address Restriction apply to Open API access?

No, it does not apply to Open API access.

Are role-based allowed IP addresses also applied to channel owners?

Yes, role-based IP rules apply even to channel owners.If the settings are incorrect and no one can access the channel, please contact Channel Team for support.