WhatsApp

By installing the WhatsApp integration from the Channel Talk App Store, you can view and reply to messages sent through WhatsApp directly from your Channel Talk inbox.

You’ll also be able to send Meta-approved template messages through Channel Talk. (Coming soon)

Please make sure the following requirements are met before setting up the integration:

1. You need a Meta Business Profile and a WhatsApp Business Account (WABA).

2. For more details, please refer to Meta’s guide.

3. To send WhatsApp template messages, you must register a payment method in WhatsApp Manager.

1. Go to [Channel Settings] → [Integrations] → [App Store] → [WhatsApp], then click [Install].

2. Click Start WhatsApp Integration.A new window will open and prompt you to log in with Facebook.

3. Select your Business Portfolio.If you don’t have one yet, you’ll see the screen to create a new Business Portfolio.

4. Select your WhatsApp Business Account (WABA).

If you don’t already have a WABA, or if you want to use a separate number specifically for Channel Talk, you can create a new one.Please note that newly issued numbers cannot be used in the WhatsApp mobile app.

5. Select the phone number that will appear when sending messages.You can still send messages even if you skip this step.

6. Grant the required permissions to complete the login process.

7. Return to Channel Talk and select the number you’d like to connect.

1. Go to:https://business.facebook.com/wa/manage/home/

2. In WhatsApp Manager, open the Overview panel and click Add Payment Method.

3. For more details, please refer to Meta’s guide.

1. Go to [Channel Settings] → [Integrations] → [App Store] → [WhatsApp] → [Integration Settings] to manage or disconnect the integration.

2. You can add numbers from the same WABA or from different WABAs.

3. If the connection is disconnected, you can reconnect using the same number.

4. To disconnect a number, click the trash icon next to it.

Disconnecting WhatsApp from Channel Talk does not automatically disconnect it from the WhatsApp Business app.

To fully disconnect it, go to: WhatsApp Business App → Settings → Account → Business Platform → Disconnect

Due to Meta policy, you can freely reply to customers only within 24 hours of their last message.

After 24 hours, regular messages can no longer be sent and only template messages may be used.

1. Go to: Meta WhatsApp Manager → Message Templates

2. Once approved by Meta, the templates can be used immediately.

3. You can check the review status in WhatsApp Manager.

4. Approved templates are automatically synced to Channel Talk.

1. Go to [Channel Settings] → [Integrations] → [App Store] → [WhatsApp] → [Templates] to view and manage synced templates.

2. You can send templates to customers from Custom Messages in the message input box.