Update Summary
Schedule messages to send exactly when you want
Introducing AI Writer for faster, higher-quality responses
ALF Voice upgraded to v2 for more natural, customizable call experiences (only available in Korea)
Recommended for: When you need precise timing for a message
Release date: 2025-11-07
Sometimes you want to reply right away, but it’s too late at night to message a customer. Scheduled Messages take that worry away.
Just choose a send time from your inbox, and the message will go out automatically, early morning, at the start of business hours, or whenever you decide.
Give customers the right timing and give yourself more breathing room.
Learn More
Click the ▼ icon next to the Send button to schedule a message.
See the guide for full details.
Recommended for: When you want to boost response quality and writing efficiency with AI
Release date: 2025-11-14
When you need a fast, accurate reply, use AI Writer.
Type your request in the input box, and AI will draft a response using the customer’s conversation history and relevant information. Nothing you type will be sent to the customer automatically.
The suggested draft appears in your input box, you can edit it or ask for another version to improve it further.
Learn More
Open the AI Writer from the input box (*Shortcut:
Spacebarorctrl(⌘)+J)Examples:
“Create a reply explaining the return process and timeline.”
“Write an empathetic phrase that fits this conversation.”
AI Writer drafts are never sent automatically.
AI Writer references both the current chat history and Documents.
See the guide for full details.
Release date: 2025-11-28
With ALF v2 Quick Deploy, you can display up to 3 suggested question buttons to prompt customers to start a conversation. Clicking a button inputs the question directly into ALF, letting customers begin chatting instantly.
Setup path: [AI] → [Deploy] → [Quick Deploy]
Release date: 2025-11-28
You can now register external websites as knowledge sources, in addition to articles or Excel files.Simply add the URL of a homepage, guide page, or policy site, and ALF can reference the content directly when generating responses.
Setup path: [AI] → [Settings] → [Knowledge] → [+ Add Knowledge] → [Website]
Release date: 2025-11-07
When a customer replies to a follow-up email and a new chat opens, the previous chat link will now appear automatically in the internal view.
Managers can quickly recall past context and continue the conversation seamlessly.
Release date: 2025-11-07Document categories now support up to 6 levels (previously 2).You can add up to 5 subcategories under each parent category, perfect for organizing large volumes of content by topic and finding information much faster.
Release date: 2025-11-28Email verification is being introduced for better account security.Starting November 28, 2025, email verification is required to create a channel or join an invited channel. Additional restrictions may be added later for stronger security.
Verification path: [Profile Settings] → [Account Settings] → [Email Verification]
You can now create or sign in to your Channel Talk account using Google, no need to set a separate password. Enjoy an easier, faster sign-in experience.
Sign-up path: [Channel Talk Home] → [Start for Free] → [Continue with Google]
Login path: [Channel Talk Home] → [Login] → [Login with Google]
Release date: 2025-11-07You can now choose from three Kakao Brand Message types: Standard, Carousel Feed, Wide Image (existing). Select the format that best fits your message goal and deliver more effective campaigns. (→ Learn more) (Guide is only in Korean)
Release date: 2025-11-28
ALF Voice v2 uses both Rules and Knowledge to generate tailored replies, and the call environment has been improved to deliver a more natural and comfortable experience. Only available in Korea.
Important Announcements