Update Summary
Improvements to ALF Statistics
Send Kakao Brand message to non-friends
Cafe24 users can now use Task Recipes
Recommended for: Channels using ALF
Release date: 2025-12-22
You can click on each handling funnel and instantly view the list of chats within that funnel.
You can also see which knowledge articles and tasks are referenced most. This update is especially helpful if you want deeper insight into chat flows using ALF Statistics.
Key Features
View chat lists by funnel with a single click
Top 20 most-referenced knowledge items
Top 20 most-executed tasks
Important Notes
To improve accuracy and consistency, the criteria for ALF Statistics will change from chat creation time (createdAt) to engagement start time (managedAt).
Recommended for: Channels running large-scale Kakao marketing
Release date: 2025-12-18
Brand Messages (formerly FriendTalk) can now be sent to a broader audience.
Previously, messages could only be sent to customers who were both Kakao channel followers (friends) and opted into marketing (Type I). Now, you can also send messages to customers who have opted into marketing but are not Kakao channel followers (Type N).
Please Note
Targeting non-followers (Type N) is available only for channels that:
Have 50,000+ Kakao channel followers, and
Have completed marketing terms submission
Learn More
Type N customers: Not Kakao channel followers, but opted into marketing
Type I customers: Kakao channel followers who opted into marketing
If you already use Brand Messages, this feature becomes available after additional approval
Messages sent to non-followers incur a 20 KRW (PU) delivery cost per message, regardless of message type
See the guide for full details (only available in Korean)
Recommended for: Channels using the Cafe24 builder
Release date: 2025-12-16
Common requests like “Cancel my order,” “Where is my order?” or “I want to return this” can now be handled automatically by ALF.
If you use Cafe24, you can apply task automation instantly, no custom task development required.
How to Set Up
Install the Cafe24 Hub app from [Channel Settings → Integrations → App Store]
In the Cafe24 Hub app, select [WMS] based on whether you use Sellmate
Go to [AI Menu → Tasks → Cafe24 Hub folder → Order Lookup / Order Cancellation / Order Return → ⋯ → Publish]
Learn More
Available recipes: Order Lookup, Order Cancellation, Order Return
Custom tasks can also use function lists in the function step
Task usage cost: 200 AU per execution
Exchange task recipe will be added on December 23
See the guide for full setup instructions (only available in Korean)
The left-hand menu has been reorganized to better match actual usage flows.There are no feature changes, only menu positions have changed.
Before:Team ALF → Team Chat → Inbox → Contacts → Operations → Marketing → Documents → AI → Phone
After:Team Chat → Inbox → AI → Contacts → Operations → Documents → Marketing → Phone → ALF Team
The term “Manager” may imply administrative authority, so it has been updated to the more globally used term “Team Member.”Only the name changes, features remain the same.
Examples:
“Manager Settings” → “Team Member Settings”
“Invite & Manage Managers” → “Invite & Manage Team Members”
[AI] Advanced Controls for Website Knowledge Sources
Release date: 2025-12-23When registering website knowledge, you can now use advanced settings such as included URLs, excluded URLs, and page element selection for more precise control. (→ Learn more)
[AI] Rules Are Now Applied During Knowledge Search
Release date: 2025-12-17
ALF searches knowledge based on extracted keywords. If customer phrasing differs, results may be missed, even if the info exists.
By defining equivalences in Rules (e.g., “MU = Managed User”), ALF can recognize different expressions as the same meaning and search more accurately.
[Mobile] Scheduled Messages Now Available on Mobile
Release date: 2025-12-04You can now schedule messages directly from the Channel Talk mobile app.Scheduled messages can be managed from the Scheduled Messages tab.
Path: Message input → [+] → Scheduled Message
[Documents] ALF Supports Multilingual Customers Without Translation
Release date: 2025-12-04
No need to manually translate articles or FAQs. Turn on “Reference All Languages” from [Knowledge → Space → ⋯ (top right)], and ALF will reference Korean documents while responding naturally in the customer’s language. (→ Learn more)
[Inbox] You Can Now Delete Customer Messages
Release date: 2025-12-11
Managers with Permanent Chat Deletion permission can now delete messages sent by customers. This helps securely remove sensitive information such as ID numbers or card details.
[Messages] Encoded URLs Are Now Displayed Clearly
Release date: 2025-12-18
URLs in messages are now shown in a readable format instead of percent-encoded strings.
[Meet] Faster Video Call Access
Release date: 2025-12-19
Click the Meet icon in group chats or next to a team member to start a video call instantly. 1:1 calls are also available from
[Channel Settings → Team Setup → Team Members].
[Meet] Real-Time Call Transcription (Coming January 2026)
You no longer need to wait until a call ends. Conversation content is transcribed in real time during the call. Available on PC only.
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