Prepaid Usage

• Prepay for 12 months of estimated usage

• After the 12-month valid period, the prepaid usage will expire

• Prepaid usage has its minimum and maximum monthly usage limit. You can only use it within the range of usage limits.

• You can purchase additional usage as needed, either in multiple increments or all at once.

• You can top-up your prepaid usage even during your free trial.

  • You can reserve the amount of prepaid charges to be used when the trial ends.

  • You can check and change your reserved prepaid charges in [Channel Settings] - [Billing] - [Subscription] - [Prepaid history].

• Go to [Channel Settings] - [Billing] - [Prepaid Usage] and select basic seats, add-ons, or usage for integrations

  

1. Monthly Usage: Enter your estimated monthly usage to see the price of a 12-month prepaid cost.

2. Renewal: Your prepaid charge will be automatically renewed the day after the expiration date. Options to turn ON/OFF are available after the first payment.

3. Minimum/Maximum Monthly Usage Limits

   • Minimum limit: 50% of the monthly usage you prepaid

     • Even if there is no use in the current month, the minimum amount will be deducted from your prepaid usage

   • Maximum limit:

     • Required and add-on features can be used up to double the monthly usage

     • Usage for integrations can be used up to 12x the monthly usage

     • If you’ve used up your monthly usage for the current month, the usage from the next month will automatically utilized

4. Add to purchase list

   • You can see the quantity and amount you have added in the shopping list on the right

   • You can purchase the amount you have added by clicking the “Purchase” button

• Full or partial refunds are not available if the prepaid usage is deducted due to actual use occurring.

• You cannot purchase prepaid usage during a free plan or a 14-day free trial.

• Prepaid usage has a limit for one-time purchase amount (9,999,999,999). Please make multiple purchases if needed.

• You cannot purchase more usage than the system limit of each plan. (→ Learn about Limit)

• If you set a manual limit, you can use it by increasing the limit even if you have charged more than the limit you set.

Required

If you want to use more MU, basic seats, and operator seats more than the usage that comes with your plan, you can add more usage.

Add-Ons

You can add more usage for Support bot, automation rules, marketing messaging, and the white label feature.

• White label: the white label add-on is for hiding ‘powered by Channel Talk’ to only emphasize the brand on the website. White label is only available for prepaid.

Usage for Integrations

You can prepay PU charges for sending texts (SMS, LMS) and messages through Kakao Talk.

• Text: Charge per SMS/LMS sent

• Social media: Charge per Kakao Info-talk sent

PU (Post Unit)

• 1 PU = $0.001

  	Price
  Kakao InfoTalk Kakao CS Talk	7PU ($0.007) 80PU ($0.08)
  SMS	10PU ($0.01)
  LMS	28PU ($0.028)

• PU applies when sending marketing text messages or Follow-up notifications.

• You can recharge PU based on your usage, regardless of your plan.

International (Global) Text Messaging

The charges for sending international SMS with Channel Talk are calculated as follows, depending on the length of the text.

• North America: 14 PU per message sent + 14.5 PU per message segment

• Japan: 14 PU per message sent + 109 PU per message segment

  	Price
  Global SMS - North America	28.5PU~ ($0.0285~)
  Global SMS - Japan	123PU~ ($0.123~)

• 1 segment = 140byte (approximately 70 characters in KO/JA 160 characters in EN)

• The character count includes the URL automatically added to the message.

• If you integrate Twilio for global texting, you can send unlimited text messages, and you will be directly billed to your integrated Twilio account.