This guide is for channels using the AI Edition.
The AI Edition is a new pricing plan available starting October 16, 2026.
If you're currently using the existing pricing plan (SaaS Edition), please refer to the SaaS Edition subscription and billing guide.
On the AI Edition, you can change your plan even during your contract term. Your current plan ends, the remaining period is prorated, and you’re billed for the new plan.
Previously, you could switch Early Stage, Growth, and Enterprise plans between monthly and annual subscriptions, and any remaining amount was returned as a deposit. Now, all three plans (Startup, Business, and Enterprise) are 12-month contracts, and you use features with the credits included in your plan.
Item | Details |
|---|---|
Who can change plans | Channel owners or team members with [Subscription and Billing Access] permission |
Plans you can change directly on screen | Free+, Startup |
Plans you can change only by contacting us | Enterprise, Business |
Channels on the previous pricing model | Your current plan stays as is and won’t change automatically |
Once you switch from the previous pricing model to the AI Edition, you can’t go back.
Plan | Price (annual prepay, excl. 10% VAT) | Monthly installments (excl. 10% VAT) | What’s included | How to sign up |
|---|---|---|---|---|
Free+ | USD 0 | — | Postpaid billing based on usage | Change directly |
Startup | USD 200/month (USD 2,400/year) | USD 230/month | USD 300 in credits per month (CX: USD 150, Team: USD 150) | Pay directly |
Business | USD 990/month (USD 11,880/year) | USD 1,138/month | USD 1,000,000 in credits per month (CX: KRW 500,000, Team: KRW 500,000) | [Contact Sales] |
Enterprise | Contact Sales | Contact Sales | Contact Sales | [Contact Sales] |
Annual prepay: Pay for the full year at once.
Monthly installments: Pay for the same 1-year contract in 12 installments. The total amount is 15% higher than annual prepay. You receive the same amount of credits.
Plan credits: CX and Team credits are granted each billing cycle (monthly) based on your plan. Credits you don’t use within a billing cycle expire.
Marketing credits: Not included in plans. You get them by purchasing the Marketing add-on, which is available with annual prepay only.
When credits run out: Features keep working. Additional usage is billed at on-demand (postpaid) rates.
Free+: Includes 2 free Operator seats, 30 free Manager seats, and storage for up to 1,000 customer contacts. All other features are billed postpaid based on usage.
Change type | How it applies |
|---|---|
Free+ → Startup | Pay directly on screen. The plan can only start immediately. The day your subscription starts becomes your new billing date. |
Startup → Business or Enterprise (upgrade) | These are contract-based plans, so you can’t change them on screen. Contact Sales through [Contact Sales]. There’s no penalty for upgrading. |
Startup → Free+ (cancellation) | Choose to change today or after your current plan ends. Since this is a downgrade, an early termination fee applies. (→ See refund policy) |
Change payment method only on the same plan (annual prepay ↔ monthly installments) | Not supported during the contract term. You can’t select your current plan on the plan change screen. |
If you’re on Free+, the new plan can only start immediately. If you’re on a paid plan, you can choose [Start now] or [Start after current plan ends]. [Start after current plan ends] appears as a scheduled change.
Step 1. Open the subscription screenGo to [Channel Settings] → Subscription and Billing → Subscription → Overview] and click [Change plan].
Step 2. Select a planSelect the plan you want.
Step 3. Select a payment methodAt the top of the screen, under the annual contract payment method, select annual prepay or monthly installments. Both are 1-year contracts. Monthly installments include a 15% surcharge.Then choose your contract start date: start immediately or start after your current plan ends. If you’re switching from Free+, you can only start immediately.
Step 4. Review the amount and payCheck the total amount and your current plan’s settlement details in the order summary on the right, then complete your payment. The message below the button varies depending on whether you’ll be charged, refunded, or have a scheduled change.
The usage periods for add-ons and feature credits are automatically adjusted to match your new plan’s billing cycle. To see how existing add-ons are carried over, see [How existing add-ons are carried over].
Depending on your current plan and the AI Edition plan you choose, the change is treated as an upgrade or a downgrade.
Current plan | Free+ | Startup | Business / Enterprise |
|---|---|---|---|
Early Stage | Downgrade | Upgrade | Upgrade |
Growth | Downgrade | Upgrade | Upgrade |
Enterprise | Downgrade | Downgrade | Upgrade |
There’s no penalty for upgrading. An early termination fee applies to downgrades.To switch to Business or Enterprise, contact Sales through [Contact Sales].
Add-ons purchased on the previous pricing model aren’t refunded. Instead, all remaining usage is converted into AI Edition add-on credits. Converted credits are distributed across your remaining billing cycles.
Add-on | Credit type | Amount carried over | Conversion |
|---|---|---|---|
Managed Users (MU) | CX | All remaining usage | Number of users × annual contract rate for customer contacts |
Operator seats | CX | All remaining usage | Number of seats × rate of your new plan |
Base seats (Manager) | Team | All remaining usage | Number of seats × rate of your new plan |
Workflow | CX | All remaining usage | Number of runs × 7 |
Customer ALF | CX | All remaining usage | 1 AU = |
Marketing | Marketing (on-site Marketing) | All remaining usage | Number of messages × |
SMS | Marketing | All remaining usage | 1 PU = |
Social media | Marketing | All remaining usage | 1 PU = |
Outbound call charges | CX | All remaining usage | 1 CU = |
Phone numbers | CX | All remaining usage | Number of phone numbers × KRW 9,000 |
White-labeling / Security package | — | Not carried over | On the AI Edition, these are Enterprise-only features and aren’t available if you switch to another plan. |
How carried-over usage is distributed
On the AI Edition, credits are granted each billing cycle, and any credits not used within that cycle expire. So instead of providing all remaining add-on usage at once, we divide it by the number of remaining billing cycles (n) and provide 1/n each cycle.
Credits per billing cycle = Total remaining usage converted to credits ÷ Number of remaining billing cycles (n)
Use the credits provided in each billing cycle within that cycle. Unused credits don’t roll over to the next cycle.
You can’t use features available from the Startup plan and up, such as AI CoS and Notebook.
Mobile SDK and Open API stop working.
You can’t use add-ons you’ve already purchased. If you switch back to a paid plan within the usage period, you can continue using them.
If your usage exceeds the Free+ allowance (2 Operator seats, 30 Manager seats, 1,000 customer contacts), you need to set limits to match the free allowance before you can change plans. If you don’t set limits or remove seats, you may be charged on-demand fees.
CX, Marketing, and Team credits can’t be transferred between each other. CX and Team credits expire every month.
Add-ons are contracted based on your plan’s billing date. Your billing date is the day you started your paid plan subscription, and it doesn’t change during the contract term.