Category
AI Edition
Channel Works AI Edition Introduction
A pricing plan optimized for new AI features. We've summarized what the plan is and which plan fits your team best.[AI Edition] Service Subscription
AI Edition pricing is calculated based on the plan price and usage. This guide explains credits, on-demand billing, seats, and payment methods.[AI Edition] Features and Limits by Plan
This guide is for channels on the AI Edition.The AI Edition is a new pricing model available for subscription starting October 16, 2026.If you’re on the previous pricing model (SaaS Edition), see the SaaS Edition Subscription and Billing guide. This guide covers the features and usage limits included in each AI Edition plan. It also explains feature-specific limits, verification requirements, and what changes when you switch from the previous pricing model. - Available: Provided with no feature[AI Edition] Free+ How to Use
The Free+ plan starts with $0 base fee. Here's a summary of what's included for free and when charges apply.[AI Edition] Getting Started with a Paid Plan
From choosing a plan and making payment, to purchasing add-on credits and checking payment history.[AI Edition] Usage and Limits
This guide is for channels using the AI Edition. The AI Edition is a new pricing plan available starting October 16, 2026. If you're currently using the existing pricing plan (SaaS Edition), please refer to the SaaS Edition subscription and billing guide. Usage and Limits lets you check how much you've used each feature in the current billing cycle and set a monthly usage limit per feature. Setting limits in advance helps prevent unexpected charges. Usage and Limits is provided based on the Chan[AI Edition] External Transmission History
You can view the delivery history of text messages, emails, and Kakao Alim Talk messages sent through follow-up notifications and Marketing. You can also view your Kakao CS Talk and call history.[AI Edition] Changing Your Plan
This guide explains how to upgrade or downgrade your Channel Works AI Edition plan and how billing is settled.[AI Edition] Payment Information
Check the payment methods needed to subscribe to ChannelTalk paid plans. You can easily renew your subscription by registering a card, and can also use ChannelTalk by depositing prepaid funds.[AI Edition] Understanding Your Invoice
This guide explains, item by item, how plan, add-on (prepaid), and on-demand (postpaid) charges appear on your invoice.[AI Edition] Refund Policy
This guide explains the refund amount and penalty settlement method when canceling Channel Works AI Edition.