This is a guide for channels using AI Edition.
AI Edition is a new pricing plan available from October 16, 2026.
If you are using the existing pricing plan (SaaS Edition), please check the SaaS Edition Subscription and Billing Guide.
'Free+' is the free plan for Channel Works AI Edition. You can start customer support and team collaboration with no base fee, and only usage that exceeds the free allowance is billed on-demand (postpaid).
Free+ has no monthly plan credits. While paid plans receive credits each month to use features, Free+ is $0 within the free allowance, and usage beyond that is charged at the on-demand rate and billed on the next payment date.
To use features that incur charges, you must first register a payment method. Without a payment method, you can only use features within the free allowance; fee-incurring features will not be available.
Free+ requires no separate subscription process and has no monthly credits. When you use a feature, it is first deducted from the free allowance, and only the usage that exceeds the allowance is calculated at the on-demand rate and billed on the next payment date.
Category | When the free allowance is exceeded |
|---|---|
❶ Features that continue with on-demand billing | Usage continues while charges apply (seats, message sends, etc.) |
❷ Features that stop at a limit | Once the maximum limit is reached, you cannot use the feature further; it resets the following month (AI chat support sessions, active count-limited features) |
You can check your channel's payment date at [Channel Settings] - [Subscription & Billing] - [Payment Info].
Channels that were on the old free plan and had a payment method registered: the 1st of each month
Channels with no payment method, or channels starting fresh on Free+: the billing cycle and payment date are set based on the date you register a payment method.
Here is a summary of what is free and what happens when the allowance is exceeded. All amounts are based on on-demand pricing and are exclusive of VAT.
Feature | Free allowance | When exceeded | Maximum limit |
|---|---|---|---|
Chat support | No count limit | — | Support history viewable for the last 30 days |
Operator seat | 2 seats | $45/month per seat | 10 seats |
Basic seat | 30 seats | $4.30/month per seat | 100 seats |
Customer contacts | 1,000 contacts | Cannot add more | 1,000 contacts |
Customer ALF (AI chat support) | None | $0.70 per ALF conversation | 100 sessions/month |
Customer ALF (AI phone support) | None | Billed per usage | 300 minutes/month |
Rules · Knowledge | 3 active each | Cannot add more | 3 active each |
Workflow | None | $0.01 per execution | 3 active |
Marketing (On-site · SMS · Kakao · Email) | None | Per-channel rate (after business verification) | 3 active campaigns (on-site + external combined), $1000 on-demand billing/month |
AI Marketing | None | Billed per usage | 3 active campaigns (on-site chat only) |
Kakao Support Chat | None | Per-conversation rate | — |
Phone number · Outbound call charges | None | Number usage fee and outbound call charges (after business verification) | 1 number, 300 outbound minutes/month (inbound unlimited) |
Team chat | No usage limit | — | Chat history viewable for the last 90 days |
Video conference (Meet) | No count limit | — | 60 minutes per meeting, max 30 participants |
Document | Available | — | 1 space, public website not available |
The following features are available from the Startup plan and above.
Category | Features |
|---|---|
Support | Support tags, support sharing invites (accepting invites from other channels is possible), support analytics, AI support summary, topic analysis, call monitoring, custom reports |
Team | Business AI (CoS), Notebook, Data Sources, Drive, AI Seat, Auto Translation, AI Writer |
Development | SDK · API · Webhook |
Go to [Channel Settings] - [Subscription & Billing] - [On-Demand History] in the ChannelTalk admin screen. You can check how much of each feature has been used in the current billing period.
In [Subscription & Billing] - [Subscription], the 'Invoice Preview' shows the billing period, scheduled billing date, and estimated charge. Past billing history can be found in [Invoices].
To avoid unexpectedly high charges, you can set a monthly usage limit for each item. For example, this is useful if you want to cap workflow execution charges to a certain number per month.
Go to [Channel Settings] - [Usage] - [Usage & Limits] and select the [Usage Limits] tab.
Click the row of the item you want to set a limit for.
Enter the desired limit and click [Save].
The limit you set cannot exceed the Free+ maximum limit. For more details, see the Usage & Limits guide. (→ Go to Usage & Limits Guide)
Channels currently on the old free plan will be automatically migrated to Free+ without any action needed. The base fee remains $0, and all fee-incurring features will be turned off at the time of migration to ensure no charges occur from the transition. Please turn on the features you need after migration.
What changes is the way seats and customer contacts are provided. Previously, there was no limit on the number of seats, but Free+ provides 2 operator seats and 30 basic seats for free, and allows managing up to 1,000 customer contacts.
Situation at migration | Processing |
|---|---|
If you are using more than 2 operator seats | The 2 seats with the most recent support activity are retained; the rest are turned off. You can reactivate up to 10 seats, and from the time they are reactivated, $45/month per seat is billed on-demand. |
If you are using more than 30 basic seats | Current members are retained as-is. 1-year credits are provided for the number of seats exceeding 30 at the time of migration. Seats added after migration and excess usage after credits expire will be billed on-demand. |
If you are using 100 or more basic seats | Current members are retained as-is, but you cannot invite new team members until the count drops below 100. |
If your customer contacts exceed 1,000 | Customer contacts are viewable up to 1,000. To manage more customers, please consider upgrading to a paid plan. |
Before migration, you can pre-determine whose seat will be retained by going to [Team Members] and turning off the operator seats of members who will no longer handle support, keeping the 2 members who will continue.
Support history and customer information from before migration will remain intact. However, support history can only be viewed for the last 30 days.
You can also convert from an old paid plan to Free+. When you convert, the plan you were using ends at the time of conversion, and the remaining balance for the unused period is settled.
Once you convert to Channel Works AI Edition, you cannot go back to the old pricing plan, so please choose carefully.
Free+ has no monthly credits. Usage exceeding the free allowance is billed on-demand (postpaid).
If you received an annual payment discount, a discount return may occur depending on the contract period. Depending on the settlement result, you may be charged instead of receiving a refund, so be sure to check the amount on the order form. (→ View Refund Policy Guide)
Remaining prepaid add-on credits from your old plan will be transferred as usable credits in Free+.
Go to [Channel Settings] - [Subscription & Billing] - [Service Subscription] - [Subscription Overview] and click [Change Plan]. Select Free+ from the list of plans.
The order form shows the settlement details of the previous plan. If 'Make Payment' is shown, that is the amount to be charged; if 'Receive Refund' is shown, that is the amount to be refunded.
If you have features that exceed the Free+ allowance, an adjustment notice will appear. Follow the instructions to set limits or trim seats before proceeding. If you convert without adjusting, excess usage will be billed on-demand (postpaid), and clicking [Change to Free+ Plan] will complete the conversion.