This is a guide for channels using AI Edition.
AI Edition is a new pricing plan available from October 16, 2026.
If you are using the existing pricing plan (SaaS Edition), please check the SaaS Edition Subscription and Billing Guide.
When you subscribe to a paid plan, you receive the CX credits and Team credits for your plan each month to use Channel Talk.
The day you subscribe becomes your 'payment date', and new credits are provided on the same date each month.
With annual prepayment, you pay the full year's plan price once at the start of the contract, and only on-demand charges for usage exceeding credits are billed monthly thereafter.
With monthly installment, the same 1-year contract is split into 12 payments, with the plan amount and on-demand charges billed together each month.
If you are on the existing pricing plan, refer to 'Converting from the Old Pricing Plan'.
Go to [Channel Settings] - [Subscription & Billing] - [Subscription] - [Subscription Overview] - [Status] tab to check your current plan and payment information.
Start the paid plan trial from the [Current Plan] card.
A 14-day paid plan trial is provided.
Card registration is required before starting the trial.
If you want to skip the trial and subscribe to a plan immediately, you can end the trial right away using Skip.
The paid plan trial is provided once per channel, so skipping it means it will not be offered again.
When the trial ends, you can select a plan to subscribe to.
If no plan is selected, you will be switched to the Free+ plan after the trial ends.
Startup plan: You can reserve it directly through plan selection.
Business or Enterprise plan: Click the [Contact Sales] button to inquire.
All paid plans are available as 12-month annual contracts.
The payment method only affects the timing and total amount paid; the monthly credits received are the same.
You can choose between annual prepayment or monthly installment when starting your subscription.
Go to [Channel Settings] - [Subscription & Billing] - [Subscription] - [Subscription Overview] - [Status] - [Current Plan] and select 'Change Plan'
Startup: Click [Select Plan] to subscribe directly.
Business and Enterprise: Click [Contact Sales] to inquire, then subscribe.
For a more detailed comparison, [View All Plans] shows all features and pricing.
Select annual prepayment or monthly installment as the payment method, register a payment card, then complete payment.
Choosing monthly installment makes the total 15% higher than annual prepayment.
The monthly credits received are the same for both options.
All paid plans are available as 12-month annual contracts. (VAT 10% excluded)
Early cancellation during the contract period may incur a penalty.
In [Subscription Overview] - [Plan Purchase History] and [Credits] tabs, you can check the following information.
Item | What you can check |
|---|---|
Current Plan | Plan name, usage period, payment type, included credits, plan price |
Remaining Credits | Remaining credits and usage period per service |
Invoice Preview | Billing period, scheduled billing date, estimated charge |
Payment Info | Registered payment card and monthly billing date |
If your usage exceeds the monthly credits you receive, or if you want to use marketing features, you need to purchase credits.
Additional credits you purchase are called add-ons. Add-on credits can be purchased and used at the annual contract rate, which is cheaper than on-demand (postpaid) billing.
Purchased add-ons are non-refundable after payment — always verify the amount before purchasing.
You can purchase from [Channel Settings] - [Subscription & Billing] - [Add-ons].
CX & Team add-ons: purchased credits are distributed monthly over 12 months.
Marketing add-ons: the full 1-year worth of credits is provided all at once.
Select the item you want to purchase, then enter the monthly usage amount in 'Monthly Credit'.
The total purchase amount (× 12 months) is calculated automatically.
Annual prepayment or monthly installment (+15%) — select your payment method
Choosing monthly installment adds a surcharge.
E.g. Buying 1-year (12 months) of $10/month credits with monthly installment adds $18 surcharge, totaling $138 — billed at $11.50/month.
Select new contract start date
Choose whether to apply the purchased credits starting from the current billing cycle or the next one.
If you need credits starting this month, select [This Billing Cycle].
On the right-side order form, you can see the add-on service, payment method, usage period, monthly credit, and total amount.
Review the 'Estimated Billing Amount' at the bottom of the order form, then click [Pay].
At payment, 10% tax is added; points are deducted before tax, deposits after tax.
After payment, you can check the add-on type, quantity, usage period, and status (Active · Renewal Scheduled · Completed) in [Add-ons] - [Purchase History].
For monthly installment purchases, click the item to see the installment count and invoices.
If you have reserved a next plan, it will show with the start date in [Contract History] under 'Scheduled Plan'.
For contract renewal inquiries, please contact us at least 1 month before the renewal date.
If you are on the existing pricing plan, you can convert to Channel Works AI Edition at any time during the contract period. When you convert, your current plan is early-terminated and the remaining period balance is settled.
Once converted to Channel Works AI Edition, you cannot go back to the old pricing plan, so please choose carefully.
AI Edition does not offer monthly subscriptions; only annual contracts (annual prepayment or monthly installment) are available.
The remaining balance from your old plan is refunded as a 'deposit' and immediately applied toward the new plan payment.
An early cancellation fee may apply depending on the contract period.
For the old plan's refund policy, see the [Refund Policy] guide.
For detailed pricing information, refer to the [Service Subscription] guide.
Go to [Channel Settings] - [Subscription & Billing] - [Subscription Overview] and click Plan Settings.
Free+ or Startup
Click [Select Plan] to convert immediately.
Business or Enterprise
Click [Contact Sales] to discuss with a dedicated manager, then convert.
The order form shows the early termination settlement of the old plan and the new plan purchase details.
Select the payment method and new contract start date, then click [Pay].
The refund amount from the old plan is shown in [Plan Early Termination - Total Amount card].
The new plan to be charged is shown in the 'New Plan' card at the bottom with the estimated billing amount.
After payment is complete, you can check the new plan and credits in [Subscription Overview].
Q. I subscribed to a plan but can't see my credits.
You can check remaining credits per service in the 'Remaining Credits' card at [Channel Settings] - [Subscription & Billing] - [Subscription]. It may take some time to reflect immediately after payment.
Q. I chose monthly installment but the total is higher.
Monthly installment splits the same 1-year contract into 12 payments, making the total 15% higher than annual prepayment. The monthly credits received and contract period are the same as annual prepayment.
Q. I purchased add-ons but my credits for this month didn't increase.
If you selected [Next Billing Date] as the 'contract change date' when purchasing add-ons, credits will be provided from the next billing date. Check the add-on's usage period start date in [Add-ons] - [Purchase History].
Q. I purchased add-ons incorrectly. Can I get a refund?
Add-ons are non-refundable after payment. Please verify the monthly credit amount and total on the order form before purchasing. Unused credits are also not carried over or refunded.
Q. I want to change my payment card.
You can change the registered card at [Channel Settings] - [Subscription & Billing] - [Payment Info].
Q. What happens if I cancel mid-contract?
Paid plans are 12-month annual contracts, so early cancellation may incur a penalty. The settlement amount upon cancellation is calculated by subtracting used amounts and the penalty from the amount already paid. You can check the amount by selecting the Free+ plan in [Subscription] - [Change Plan].