This is a guide for channels using AI Edition.
AI Edition is a new pricing plan available from October 16, 2026.
If you are using the existing pricing plan (SaaS Edition), please check the SaaS Edition Subscription and Billing Guide.
'Channel Works AI Edition' is Channel Works — a new way to work with AI. When you subscribe to a paid plan, you receive monthly credits that are deducted as you use features. Usage is unified into a single amount, so your team can easily manage how much you spend each month.
Channel Works AI Edition, launched on October 16, 2026, is a pricing plan optimized for new AI features. Previously, you had to predict and separately contract usage for each feature like AI chat support, workflow, and marketing. Now you can freely use the features you need with a single credit per service.
Features are grouped into three services: CX, Marketing, and Team. Any feature within the same service can be used with a single credit, and when new AI features are released, you can use them immediately with your existing credits — no separate contract needed.
The base amount you pay each month is the plan price. If you only use within the monthly credits you receive, there are no additional charges. Even after using up all credits, features continue to be available, and usage beyond that is billed through on-demand (postpaid) or additional credit purchases (add-ons). You can find more details about how fees are calculated in <Service Subscription>.
Newly released products and some AI features, such as Voice ALF, AI Marketing, and CoS, are only available in AI Edition. You'll also be the first to experience upcoming AI features with this pricing plan.
ChannelWorks AI Edition Exclusive Features
Voice ALF
AI Marketing
AI Seat (CoS, Notebook, Data Sources, Drive)
Auto Translation, AI Writer
AI chat support (ALF), which handles an average of 80% of inquiries, is available on all plans including Free+. Customers receive answers anytime without waiting, and agents can focus on inquiries that require human judgment.
No need to predict and separately contract usage counts for ALF, workflow, and marketing. When you subscribe to a plan, you receive credits per service each month and can freely use any feature within the same service. Even if the features you use most frequently change each season, there's no need to change your contract. If credits run short, you only pay postpaid for the excess, or you can purchase additional credits in advance.
Best for teams just starting out with ChannelTalk, or small teams that only need customer support and team collaboration.
Start with ₩0 base fee and use customer support, team messenger, video conferencing, and documents. Instead of credits, only usage beyond the free allowance is billed on-demand (postpaid) — so you only pay for what you use. See <Free+ How to Use> for more details.
Best for teams starting to run AI chat and phone support seriously, and looking to adopt business AI for the first time.
Receive ₩150,000 in credits each month for CX and Team services. AI chat support can be used with no session limit. Credits are deducted with each AI support session, so you won't get blocked even as support volume grows. Features not available in Free+ — AI phone support, support analytics, business AI (CoS) and notebooks — become available.
For companies with high support volume operating across multiple teams, and needing an enhanced AI model and a dedicated manager.
Receive ₩500,000 in credits each month for CX and Team services. You can select AI models based on the support situation, and limits on AI procedures, tasks, and custom reports are lifted to keep pace with growing support volume.
For large organizations that need a security package and full support. Price and included credits are negotiated with the sales team.
*All paid plans are 12-month annual contracts, and you can choose between annual prepayment or monthly installment billing.
*All listed prices are exclusive of 10% VAT.
Free+ | Startup | Business | |
|---|---|---|---|
Best for | Small teams starting support and collaboration for free | Teams starting to run AI support seriously | Organizations with high support volume and multiple teams |
Monthly credits | None | CX ₩150,000 + Team ₩150,000 | CX ₩500,000 + Team ₩500,000 |
AI chat support session limit | 100 sessions/month limit | Unlimited | Unlimited · Enhanced model |
AI phone support · Support analytics | Not available | Available | Available |
Business AI · Notebook | Not available | Available (count limits apply) | Available (no count limits) |
Marketing | On-site messages | SMS · Kakao · Email | Including AI marketing calls |
Customer support | AI support | Basic support | Advanced customer support |
To give you a sense of how much credit this is — credits go toward agent seat fees and feature usage fees. Let's use the Startup plan's CX credit of ₩150,000 as an example.
3 operator seats: 3 × ₩30,000 = ₩90,000
Remaining ₩60,000 → approximately 120 AI chat support sessions (₩500/session)
From the 121st session onward, billed postpaid or deducted from pre-purchased credits.
Your current plan and pricing are maintained and will not be automatically migrated. When you need AI Edition-exclusive features, you can switch to ChannelWorks AI Edition at any time. Please refer to the announcement for more details.
From October 16, you'll be automatically switched to the Free+ plan. The base fee remains ₩0, and paid add-on features will be switched off. However, if seats exceed the free allowance (2 operator seats, 30 standard seats), on-demand (postpaid) fees will apply. The free allowance is calculated based on the number of members who had any seat activated at least once during the billing period. For details including benefits for existing overage customers, please refer to the announcement.