Online Service (Regular & Priority)

Sometimes, websites might be too difficult to understand or may not accept international payments. It could require Korean citizenship, a Korean phone number, or a Personal Customs Clearance Number (PCCN). Online OFM is a service where our purchasing team will order the items you want to buy on your behalf.

For orders related to events (Luckydraw, Fansign, etc.) You cannot get a refund, cancel, and/or change the information once it has been submitted.
If cancellation is possible after we purchase it and you would like to cancel it, there will be a cancellation fee of 10,000 KRW + our Commission Fee. Please contact our support team via Kakaotalk.
If an item will be imported from another country, a Business Tax ID will be needed. There will be tax from the government (approximately 10% + 4000 Fee) and an additional 10,000 service fee from Kfriday.

FAQ

What is a PCCN?

A Personal Customs Clearance Number (PCCN) is a unique identification number issued by the Korean Customs Service that individuals need to use when clearing customs for personal items imported into the country.

Can you purchase concert tickets on my behalf?

No, unfortunately, concert tickets will need to be purchased by attendees. We will not be able to purchase concert tickets on behalf of our customers.

Do we purchase Membership kits or Fanclub kits?

Yes, however, please note that the customer will only be able to keep the physical items from the kits. Items with personal information, such as membership ID cards, and membership benefits such as priority of ticket purchasing and level-up of cafe membership will not be provided to customers as they contain personal information.

Can you order from my account if I provide my information?

No, unfortunately, all purchases must be made through our company accounts.

Priority Vs Regular

If your request needs to be purchased as soon as possible, must be purchased during the weekend, or we should purchase it at a certain time, we strongly advise you to use our Priority Service.

Can I submit a request for a time-sensitive order before the item information is released?

You can submit the OFM in advance and edit the request once the item information is released.

Can I submit a request for purchase on a non-Korean site?

We are only able to process orders on Korean websites via credit card payment.

What happens if my order is canceled?

If your order was canceled due to it being sold out, or the shop canceled it, etc., the amount will be added to your balance as credit.

Items are on purchase limits, do I need to submit several requests?

No, you do not have to submit more requests. Please enter the quantity you would like for us to purchase. There will be a 3,000 KRW fee per extra order.