Category
Shipping Service
How can I have my package shipped out?
After packing is completed, you will be able to request shipping. Afterward, please complete the payment in order for it to be dispatched.Can I choose which carrier to use for shipping?
We currently provide 3 different shipping options: Standard, K-Packet, and domestic. For standard shipping, we give you the option to choose your preferred carrier between FedEx and UPS. You can compare the prices and choose which carrier you would like to use when you request shipping. Standard: 3~7 days (UPS or FedEx), with possible flight delays during busy periods. *For FedEx, depending on the billable weight of the package, the selected shipping option may change. K-Packet: 2~4 weeks, depenWhat items are prohibited from storage at the warehouse and/or being shipped out?
Due to safety reasons, the following items will not be allowed to be stored at our warehouse and/or board the plane: - Compressed Spray (Compressed Can) - Flammable Liquid - Dairy product - Fruits - Weapon - Drugs The following items can be stored at our warehouse, but it will need to be disposed of before forwarding service: - Portable charger/Power bank - Diffuser - Industrial-use magnets - Candle - Perfume - Ethanol Please be reminded that this may differ from the import policy of your countrShipping policy for small electronic devices
Regarding shipping small portable electronic devices, rechargeable batteries are included in the item and have some restrictions for shipping. We will be able to ship most of them out. However, please note that we limit the quantity to 2 per consolidated package. The items cannot be shipped out via K-Packet and will therefore have to be shipped via standard shipping. Please note that some electronics may not be eligible for international shipping depending on the watt-hours (Wh). We strongly recShipping policy for cosmetics
There are currently no restrictions or limits on exporting cosmetics and skincare products out of Korea. However, there may be restrictions regarding importing the items into your country. We strongly recommend checking with your local customs before purchasing said items.Can I have my package shipped domestically?
If there is an item from an OFM, the package will have to be shipped internationally. If the request doesn't contain any items from an OFM, you may request domestic shipping. Please note that we can only ship to residential addresses (including hotels). We will not be able to ship it to any commercial addresses, such as another warehouse or business.What happens if my package is returned to the warehouse?
As the recipient is responsible for the process of importing items into their country, we request that you continuously check in with your local customs after having your package shipped out. FedEx/UPS usually contacts the recipient regarding importing issues. Please be sure to check your email's spam folder to prevent your package from being returned without notice. If your package is returned to our warehouse, we will have to charge the return shipping fee as well as the re-shipping fee.