Kfriday Help Site

What happens if my package is returned to the warehouse?

As the recipient is responsible for the process of importing items into their country, we request that you continuously check in with your local customs after having your package shipped out. FedEx/UPS usually contacts the recipient regarding importing issues. Please be sure to check your email's spam folder to prevent your package from being returned without notice.

If your package is returned to our warehouse, we will have to charge the return shipping fee as well as the re-shipping fee.

Why was my package returned?

There are several reasons why a package may be returned to our warehouse. It may contain products that are not suitable for international shipping, such as electronic devices with internal batteries or cosmetics.