Kfriday Help Site

If you want to decrease the weight of the package by removing items you don’t need, you can request for inclusion service. This service is mainly for (but not limited to) Kpop albums. Each request must be from the same artist and album (can be a different color/version). If you would like inclusion service for different artists and/or albums, you will need to request it separately.

For special requests, you must note it clearly under special request in the form. For example, you can leave a note mentioning to keep certain photo cards or special items (ex.bookmark/calendar) that are not included in the multiple choice option. Once inclusion service is completed, you will receive an inclusion unboxing video (before completion) and pictures (after completion). Feel free to include image examples when you submit your request.

What is shown in the inclusion unboxing video?

The total number of albums and POBs will be shown.

Why can’t I see my package in the request form?

The package may not have been stored after requesting another service, or the item information has not yet been input.

Will you show the photocards pulled from the albums?

No, we will not show the PCs that were pulled.

Where can I find the inclusion unboxing video and finished photo?

The video can be viewed via the inclusion request, and the photos can be viewed via the finished inclusion package.

Is there a minimum quantity of albums that need to be opened?

At least 50% of the total album quantity must be opened in the order and may be canceled. If you would like less than 50% opened, please send us a message, and our team will assist you.

I do not know the exact number of albums in my package. What will happen?

We recommend requesting an unboxing service. If you are not able to do so, the inclusion request will proceed according to the number of albums you have requested to remain sealed.

How long does it take to complete an inclusion request?

It will normally take 3-5 business days. However, there may be a delay if there is a high volume of requests.