What items are prohibited from storage at the warehouse and/or being shipped out?

Due to safety reasons, the following items will not be allowed to be stored at our warehouse and/or board the plane:

Compressed Spray (Compressed Can)
Flammable Liquid
Dairy product
Fruits
Weapon
Drugs

The following items can be stored at our warehouse, but it will need to be disposed of before forwarding service:

Portable charger/Power bank
Diffuser
Industrial-use magnets
Candle
Perfume
Ethanol

Please be reminded that this may differ from the import policy of your country. If the package is rejected due to local regulations in your area, your package may be returned to Korea (a return shipping fee will be charged) or disposed of by your local authorities.

FAQ

Can I have solid perfume shipped out?

Yes, as it does not contain ethanol, it should be possible.

I wasn’t aware an item was prohibited from shipping out, what should I do?

We will have to have the package repacked, and this will incur a fee of 10,000 KRW. We can either have it stored in your postbox for domestic delivery or we can dispose of the item.

Can I have contact lenses shipped to me?

First, it is necessary to check whether it can be imported into your country. Please confirm with your local customs before placing an order. They may request a prescription/documentation/information regarding the items, which we will be unable to provide.

Can I have food products shipped to me?

First, it is necessary to check whether it can be imported into your country. Please confirm with your local customs before placing an order. They may request documentation/information regarding the manufacturer. In this case, you will have to prepare the requested information.

Why was my package returned?

There are several reasons why a package may be returned to our warehouse. It may contain products that are not suitable for international shipping, such as electronic devices with internal batteries or cosmetics.